Showing posts with label 2.0. Show all posts
Showing posts with label 2.0. Show all posts

May 15, 2010

Notes from #LibOrg20 webinar

I attended an ALA Techsource webinar on Thursday (5/13) with John Blyberg and Meredith Farkas as presenters, Organization 2.0: Building the Participatory Library (to be archived and made available soon).

Since I took notes and also followed the hashtag discussion going on at Twitter, I thought I'd share what I gathered:

#LibOrg20 on Twitter

John Blyberg (Small public library in CT)
  • Embed organization into external culture
  • Crucial to have library staff members who can think in ways Twitter/soc.media culture thinks
  • Individuals create highly personal info.networks (using soc.media) around our specific interests. Need to expand that into libs.
  • Technology introduced needs to feel natural to users, as part of/in conjunction with library
  • Common mistake: apply 20th century values to 21st century systems, privacy/censorship diff today
  • User Experience: planned, positive, and desirable experience; should span all library departments
  • Ensure whatever we bring in from the outside fits into the library ecology and maintains efficiency
  • Plan what want to ultimately achieve by putting content online
  • (from @ghardin on Twitter) Branding + (containers + content) + great staff = a good library formula
  • As info professional, should be aware of all info going around town -- Twitter helps keep up with this, participating in local community (this might apply more to public libraries) - part of being an information professional is being aware of what technologies our users are using and being hyperlocal
  • Extra points of (virtual) contact can add enrichment to user experience
  • Twitter
    • Twitter re-visualization tool: http://moritz.stefaner.eu/projects/revisit/ (find tweets about your library: social monitoring, branding)
    • Darien lib used twitter during a power outage to alert customers the library was open so they could come in and be warm
  • Four Square
    • Library is most checked-into venue in town (although Darien is small town)
    • can create a to-do list for in the library
    • can post photos
  • Podcasts
    • Via iTunes: users can subscribe to feed
    • Public library CD collection available through iTunes (streaming)
    • User-contributed podcasts on library iTunes
  • Other info
    • Darien uses Innovative Interfaces
    • 4 person team working on user experience
---

Meredith Farkas (Small academic library in VT)
  • Continuous improvement cycle based on a culture of assessment -- in "perpetual beta"
  • Rapid change and innovation are the rule, not the exception (ex: tried having Amazon ship new books directly to user to save time and make it a better experience for the patron)
  • As environment/user needs change, we need to change as well
  • Creativity in thinking about how technology can solve problems (good when not a lot of money or time): instead of "cool, new tool let's try it," thinking will this be useful and how will users benefit (ex: wikis as subject guide tools)
  • Develop risk-tolerant culture, experimentation is good
  • When trying new things, calling "pilot project" can make it easier to give it a chance and possibly implement
  • Libraries need to think about how are we going to sustain (these projects)
  • May need to drop low return services in order to do new ones
  • (from @ilovemyanythink on Twitter) "We implement 'tiny mtgs' - no longer than five minutes and must be done standing up - and a decision must be made"
  • Students were using instant messaging the most for reference, so focused efforts more towards that
  • Ethnographic study (done at U of Rochester and MIT) looks at how users do research and how library can insert itself in process at key points to support users by making research easier for them
    • How many of users on Twitter, Facebook, Mobile devices?
    • How would they feel about library being in those spaces?
    • Study would look at what is important to users and not just how users feel about what is important to library

December 30, 2009

Mash it up

The previous post was intended to be my final blog update for 2009, but while listening to a Library 2.0 Gang podcast during my run this evening, I was inspired to add one more before the year ends tomorrow.

I discovered the Library 2.0 Gang podcast series a couple of weeks ago, which is delivered in a host/moderator + panel discussion format. The most recent podcast on social software was great, so I decided to listen to previous recordings. I suppose I'm a little late to the party because it's been going on since 2008, I believe.

The episode I listened to today was about mashups. For anyone unfamiliar, Webopedia explains that
the term mashup refers to a new breed of Web-based applications... mix[ing] at least two different services from disparate, and even competing, Web sites. A mash-up, for example, could overlay traffic data from one source on the Internet over maps from Yahoo, Microsoft, Google or any content provider. The term mash-up comes from the hip-hop music practice of mixing two or more songs.


On this particular panel was Frances Haugen, who made some really interesting contributions to the discussion about what mashups could be and how libraries could benefit. For example, a forgotten book from the 60's might be essentially "dead," but with a recommendation mashup (similar to Amazon's), people might start interacting with the resource again, revitalizing its use. Another example she explained was regarding smart phones being used to help direct patrons to resources by showing them how to locate resources: the librarian would help them figure out how to find the information, and the smart phone would guide them to the materials, physically.

While being enrolled in the LIS program here and using the library heavily, I had sort of daydreamed about there being a map feature for *within* the library. I don't have a smart phone, but if I did, I could have my position listed as "you are here" with specific directions to get to the section of the library I would want to go to. I especially thought this would be useful when the UA Main Library was moving materials around, or even just when I was new to the library as a new student. Western Illinois University's Text Me! service is such an innovative idea and could potentially be the start to a mashup of this sort. While searching the catalog, you can elect to have a call number texted to your phone so you don't have to write it down and could more easily find it while in the library. If that information could be mashed up with directions inside the library, it would be so easy to find materials.

**Edit (1/3/2010):
After now finishing the most recent issue of American Libraries, I just read that my daydream has essentially come true in Bozeman, MT at Montana State University. Joseph Janes (p.34) talks about a new Flash tool in use to "mouse over stack locations on a map, the LC call number ranges and subject areas appear on the side." Pretty excellent!**

An example of a great mashup I recently found is Rent Sleuth, combining information on available apartments in NYC, nearby public transportation, crime rates, and incidents of bedbug infestations all on one map. For my job I also recently created a mashup to show students all the buildings they would need to know of for a summer science internship program on campus, as well as which researchers and mentors are in those buildings plus their websites.

As the panel pointed out, not all mashups are or should be maps (but those just happened to be some examples I had to share). Nicole Engard, also on the panel, shows further examples of library mashups in her book, Library mashups: Exploring new ways to deliver library data, and that link also has further online resources listed.

Anyhow, I think mashups are very exciting and it's so interesting to think of all the ways libraries could combine various data to make collections and services more accessible to users, as well as provide better tools for assessment. I look forward to seeing what the new year will bring in these technologies.

On that note, this is definitely my last post for the year, goodbye 2009, and happy new year!

November 17, 2009

Patient Share

I was just reading NPR's Patients turn to online community for help healing, and it's reminding me of my contribution to a group project for IRLS 608, Planning & Evaluation of Library & Information Centers. Unfortunately, I think someone in my group took our website down that we used to present our project (not sure why since we did a great job and got an A on it). Anyhow, I needed to come up with a new service for our fictional health sciences library (follows). I really think there is a lot of benefit in 2.0 for libraries and wanted to make that a main component of my new service, especially since our pretend library really wanted to further expand and promote digital resources.

VII. New Service Proposal

As explained in our marketing plan, recent surveys collected and analyzed by the library revealed that many users (patients, students, instructors, and physicians alike) desired to learn more about first-hand experiences of patients’ narratives on health related issues, such as experiences with illnesses, reactions and side effects to medications, therapy treatments, successes with Complementary and Alternative Medicine (CAM), and other health related topics. This realization has led to the planning of a new library service that will allow users to publish their thoughts in an interactive forum hosted and monitored by the library staff. Our new service is called Patient Share.

There is a lot of important information in anecdotal information that can be lost when empirical evidence is preferential from being considered more reliable. Not only can students and physicians learn more about what individuals are specifically experiencing, but other patients going through similar circumstances can relate to each other on a more personal level, rather than looking at just charts, graphs, and statistics. This new service will help improve research ability for all and will be easy to use and maintain by incorporating Library 2.0 software. Each patient will have an individual profile with a unique login, where personal information including demographics, lifestyle habits, and family history can be posted. Due to issues of privacy, profiles will be anonymous, and patients can enter simply a first name or a pseudonym. Through these profiles, patients more recently diagnosed with diseases can look up others similar to them taking courses of action they have similarly chosen or are interested in and see what has been successful and what side effects might be; likewise, individuals can contact each other and ask questions, connect, and create a community of support. Students and physicians can search through the database of profiles, tagged entries, and filled out forms for detailed, anecdotal evidence about conditions and treatment. Patients might be more likely to disclose information when in an anonymous, personalized, and comfortable setting, making this information increasingly useful.

Intended impacts will affect patients, practitioners, and the library. Through this new service, patients will be able to connect with others to form a virtual community, make informed decisions on treatment, and have a confidential avenue to express thoughts and emotions. Practitioners will be provided with an extensive resource of detailed experiences with various diseases and treatments to better understand the patient experience and what methods are working. Information from this database can be combined with Evidence Based Medicine (EBM) information to promote well-rounded research. Through this service, the library will increase communication between the community, the hospital, and the university, and the library’s place within, as noted in the goals of the Barbara Gordon Health Sciences Library. This service will draw more direct attention to the library from all of these groups, as the library is the focal point and home base of Patient Share.

Our marketing surveys revealed that not only did users want to learn more about first-hand experiences to enrich research and informed decision making, but also to connect with people going through experiences to be able to better monitor long-term progress. Patients also wanted more information about where to turn for community and for an easy-to-search resource, as most pointed out that when one first receives a diagnosis, a mind-set for heavy research in medical literature is not always possible. Finding human stories – first-hand narratives – would be comforting and simple to navigate. Because the library specializes in databases and we are interested in improving our virtual presence, which is another of our goals, we chose to create this virtual community of 2.0 anecdotal information to benefit patients, practitioners, and our university library.

Based on the communication process in the marketing plan, we will be incorporating a number of methods to inform the campus and community about Patient Share, both for participation and research purposes. First, we will have signage promoting the service with a URL to an information web page, so users can consider this method of research while using other materials. We will also have flyers explaining the service throughout our library and in appropriate areas of campus and the community. Our new position, Digital Initiatives Librarian, will also serve as a liaison to attend college and departmental meetings, as well as community group meetings relevant to this new service to garner support and interest in Patient Share and other offered services. The Barbara Gordon Health Sciences Library will also maintain a variety of listservs to inform and educate stakeholders about news and our services based on specific subjects; Patient Share will be advertised through listservs pertaining to this service for potentially interested parties. We will also have a listserv community members can join who are not affiliated with the university. Last, we will also be promoting ourselves through our website by listing highlights on the home page, such as “Database of the Month,” which Patient Share will be included in.